PRIVACY
POLICY
Overview
Space Penguin ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.
This policy applies to all users of the Space Penguin game, website, and associated services. By using any part of our Service, you acknowledge that you have read and understood this policy.
Data We Collect
We collect different types of information depending on how you interact with our Service. The table below summarises what we collect and why.
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Username, email address, hashed password, date of birth | Account creation and authentication |
| Usage Data | Pages visited, game actions, session duration, features used | Service improvement and analytics |
| Technical Data | IP address, browser type, OS, device identifiers | Security, fraud prevention, debugging |
| Game Data | In-game progress, inventory, coin balance, chat logs | Gameplay and moderation |
| Communications | Support emails, Discord messages, in-game reports | Customer support and moderation |
We do not collect sensitive personal data such as government ID numbers, financial information, or health data.
How We Use Your Data
We use the information we collect for the following purposes:
- To create and maintain your account and provide access to the Service.
- To operate, maintain, and improve game features and overall user experience.
- To enforce our Terms of Service, Community Guidelines, and moderation policies.
- To communicate with you about updates, announcements, and support responses.
- To detect, investigate, and prevent fraudulent transactions, cheating, and other illegal activity.
- To analyse aggregate usage patterns to understand how players interact with the game.
- To comply with legal obligations applicable to our operations.
We will not use your data for purposes incompatible with those described above without first obtaining your consent.
Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to any third party, ever. We may share limited data only in the following circumstances:
- Service Providers: Trusted third-party vendors (e.g. hosting, email delivery, analytics) who process data solely on our behalf under strict confidentiality agreements.
- Legal Requirements: Where required by law, court order, or governmental authority, we may disclose information as necessary.
- Safety: To protect the safety and security of our users, staff, or the public where we believe disclosure is necessary.
- Business Transfer: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before any such transfer occurs.
Cookies & Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect anonymised analytics. Cookies are small text files stored on your device by your browser.
- Essential Cookies: Required for the Service to function (e.g. keeping you logged in). Cannot be disabled.
- Analytics Cookies: Help us understand how users interact with the site. These are anonymised and aggregate.
- Preference Cookies: Remember settings such as language or theme preferences.
You can configure your browser to refuse all cookies or to alert you when cookies are being set. Note that disabling essential cookies may affect the functionality of the Service.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically:
- Active account data is retained for the duration of your membership.
- Upon account deletion, personal data is permanently removed within 30 days, except where retention is required by law.
- Anonymised, aggregated gameplay analytics may be retained indefinitely for research and improvement purposes.
- Moderation and ban records may be retained for up to 5 years to enforce community policies.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at the address below.
We will respond to all valid requests within 30 days. We may need to verify your identity before processing certain requests.
Children's Privacy
Space Penguin is designed for users aged 13 and above. We do not knowingly collect personal data from children under the age of 13. If we become aware that we have inadvertently collected data from a child under 13, we will take prompt steps to delete such information.
Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of passwords using strong one-way hashing algorithms (bcrypt).
- HTTPS/TLS encryption for all data in transit between your device and our servers.
- Regular security reviews and access control audits.
- Restricted staff access to personal data on a need-to-know basis.
Despite our best efforts, no method of data transmission or storage is 100% secure. If you become aware of any security vulnerability, please report it to our team responsibly via support@spacepenguin.gg.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: support@spacepenguin.gg
- Discord: Join our server and open a Privacy Request ticket.
We will acknowledge your request within 5 business days and aim to resolve it within 30 days. This policy may be updated from time to time — we will always post the revised version on this page with an updated date.